Returns & Refunds

We want you to love your MONOTAP. This policy explains what happens if something isn’t right. It does not affect your statutory rights under the Consumer Protection Act 1999.

Faulty or not as described

If your keychain doesn’t work (for example the chip can’t be read by a compatible phone), is damaged on arrival, or isn’t what you ordered:

Contact us at monotap.project@gmail.com with your order number and a short photo or video of the problem. For the fastest help, please tell us within 14 days of delivery.
We’ll first try a quick fix (for example re-programming the link with you).
If that doesn’t solve it, we’ll send a replacement or give you a full refund, whichever you prefer. We cover the return shipping cost for faulty or incorrect items.

Personalised items and change of mind

Each MONOTAP is made to order and programmed with your personal link, so we can’t accept returns for change of mind once printing has started.

Before printing starts: you can cancel for a full refund. Contact us as soon as possible with your order number.
Wrong link entered at checkout: no problem. You can rewrite the link yourself for free in about a minute (see our Setup guide), or we’ll guide you through it.

Refunds

Approved refunds are made to the bank account you paid from, or to an account you provide, within 7–14 working days.

Not covered

Damage from misuse, accidents, high heat (for example a hot car dashboard) or normal wear.
Problems caused by a phone without NFC, NFC switched off, or cases and accessories that block NFC.
A tag that you locked or password-protected yourself.

Contact

YIEH GUAN SEAN (202603255740 (IP0633018-K)), trading as MONOTAP · monotap.project@gmail.com · +60 10-396 5812