Support

How can we help?

Most answers are below. Still stuck? Message us and a real human will reply, usually within a day.

Frequently asked questions

What is MONOTAP?

A keychain with an NFC chip inside. When someone taps it with their phone, the link you chose (your Instagram, TikTok, WhatsApp, website or anything else) opens on their screen. They don’t need an app.

Which phones does it work with?

iPhone XS and newer read it automatically while the screen is on. iPhone 7 to X can read it using “NFC Tag Reader” in Control Centre. Most Android phones work too, as long as NFC is switched on in Settings.

Do I or the other person need an app?

No. Tapping works with the phone’s built-in NFC. You only need the free NFC Tools app if you want to change the link yourself.

Can I change my link later?

Yes, as many times as you like. Use the free NFC Tools app (see our Setup guide), or message us and we’ll help.

What links can I use?

Any web link: Instagram, TikTok, WhatsApp (wa.me), LinkedIn, YouTube, Spotify, Linktree, your Shopee shop, Google Maps, a portfolio or a Google review page. Each keychain holds one link. Tip: use a link-in-bio page to share several at once.

Does it need charging?

Never. The chip is passive: the phone powers it during the tap.

Will it work through a phone case?

Through most normal cases, yes. Very thick cases, metal cases, card wallets or magnetic rings on the back of the phone can block NFC.

Is my data safe?

The chip only stores the link you choose. No personal data is stored on it and we don’t track taps.

How do I pay?

Securely with FPX online banking through ToyyibPay. All major Malaysian banks are supported. You’ll get a receipt by email.

How long does delivery take?

We print and test your order within 1–2 working days. Delivery takes about 2–4 working days in Peninsular Malaysia and 4–7 in Sabah, Sarawak and Labuan. We currently ship within Malaysia only.

What if it doesn’t work when it arrives?

Every keychain is tested before it ships. If yours is faulty, message us within 14 days and we’ll replace it or refund you.

Can I order for my club, event or business?

Yes! We do bulk orders and custom colours for clubs, events and shops. Message us with the quantity and date and we’ll quote you.

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Questions, bulk orders, collabs: we’d love to hear from you.

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